Compensation Standard for Insured Parcel

1. Compensation Details

If your package is lost/damaged, delayed, seized by customs, etc., and you have purchased package insurance when submitting the waybill, we will compensate according to the actual shipping cost of the package + the actual value of the product, and the compensation cap would be the insured amount.

2. Compensation Standard
For the compensation standard of each route, please refer to the corresponding content in the green icon at the bottom of the route on the page of submitting parcel

Disclaimer:

1. Lost/Damaged Insurance Disclaimer: Parcel lost/damage caused by the recipient, and the parcel is returned to the logistics provider’s overseas warehouse or destroyed by the logistics provider due to the recipient’s failure to sign for the parcel in time, are uncovered in the scope of lost/damage compensation.
2. Customs Seizure Insurance Disclaimer: Parcel confiscated caused by the recipient’s failure to cooperate with local customs clearance or tax payment, etc., are uncovered in the scope of customs seizure compensation.
3. Force Majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosion, nuclear contamination, and other radioactive contamination.
4. Customers can not provide related proof.
5. Exceeding the application deadline(no inquiry or no compensation request after signed within 7 days or shipped within 45 days ), or the parcel was delivered during the application time.
6. The parcel was stolen or missing for certain reasons after delivery.
7. Products related to Non- Insurable categories, items in violation of the prohibition or restriction for delivery, confiscated by the competent authority or dealt with in accordance with relevant laws &regulations.
8. The parcel was damaged or lost due to the customers’ responsibility, deliberate actions, or the product itself a reason.
9. The amount of compensation for forwarding orders does not exceed the value declared by the customer.
10. Other situations that can not apply for compensation.

How to Apply for Insurance Claims
Contact our online customer service.