Centro assistenza
Self-Service
Strumenti logistici
Stima dei costi di spedizione, pista del pacchetto, restrizione di spedizione.
Stato di consegna
Dettaglio dell'ordine, vista rapida, stato di consegna.
Consegna urgente
Se l'ordine non è stato spedito entro 3 giorni dal pagamento, è possibile fare clic qui per sollecitare la spedizione.
Post-vendita
Non consegnato, articoli persi / danneggiati, assistenza logistica.
Dettagli del saldo
Verifica il saldo del conto, la cronologia dei pagamenti, i dettagli del rimborso, il saldo di ricarica.
Domande frequenti
Verify & Purchase time:
Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;
Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;
Note: except for cannot contact the seller or abnormal orders
The sellers' delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products apre-order items)
Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 da
The actual duration depends on the seller
The Chinese domestic delivery time to OrientDig warehouse:(OrientDig warehouse is located in Shenzhen, Guangdong)
For sellers located in SIchuan province- normally your order will arrive at our warehouse within 1-2days. other provinces, around 3-5 days.
Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;
Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;
Note: except for cannot contact the seller or abnormal orders
The sellers' delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products apre-order items)
Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 da
The actual duration depends on the seller
The Chinese domestic delivery time to OrientDig warehouse:(OrientDig warehouse is located in Shenzhen, Guangdong)
For sellers located in SIchuan province- normally your order will arrive at our warehouse within 1-2days. other provinces, around 3-5 days.
Order Status "Order Pending":
You can visit the User Center → "Orders" to cancel your order.
Your payment will be immediately refunded to your CNfans account balance.
Order Status "Order Processing":
You can visit the User Center → "Orders" to cancel your order.
If we have not yet purchased the item, we will cancel the order and refund your payment to your CNfans account balance within one working day.
Order Status "Purchased":
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. If the seller has not yet shipped the item, and once the seller confirms, the corresponding amount will be refunded to your CNfans account balance within 3 days.
Order Status "Seller Has Shipped":
If the seller has used a false tracking number and has not shipped, you can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. Once the seller confirms, the corresponding amount will usually be refunded to your CNfans account balance within 7 days.
Order Status "Stored in Warehouse" after 5 days:
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a return from the seller, although we cannot guarantee approval. Once the seller approves, we will process the return as quickly as possible.
The tracking number for the returned package will be displayed in the relevant order. Once the seller receives the item and refunds us, the system will automatically refund the money to your CNfans account balance.
Normally, this process takes 7-15 days, depending on the time the seller takes to confirm the refund.
Refunding to the Original Payment Account:
Once the funds have been returned to your CNfans account balance, you can apply to have the funds refunded to your original payment account from the CNfans wallet page.
Visit the User Center → "Wallet" or "Account Balance", and Click to "refund" to the original payment account.
You can visit the User Center → "Orders" to cancel your order.
Your payment will be immediately refunded to your CNfans account balance.
Order Status "Order Processing":
You can visit the User Center → "Orders" to cancel your order.
If we have not yet purchased the item, we will cancel the order and refund your payment to your CNfans account balance within one working day.
Order Status "Purchased":
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. If the seller has not yet shipped the item, and once the seller confirms, the corresponding amount will be refunded to your CNfans account balance within 3 days.
Order Status "Seller Has Shipped":
If the seller has used a false tracking number and has not shipped, you can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. Once the seller confirms, the corresponding amount will usually be refunded to your CNfans account balance within 7 days.
Order Status "Stored in Warehouse" after 5 days:
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a return from the seller, although we cannot guarantee approval. Once the seller approves, we will process the return as quickly as possible.
The tracking number for the returned package will be displayed in the relevant order. Once the seller receives the item and refunds us, the system will automatically refund the money to your CNfans account balance.
Normally, this process takes 7-15 days, depending on the time the seller takes to confirm the refund.
Refunding to the Original Payment Account:
Once the funds have been returned to your CNfans account balance, you can apply to have the funds refunded to your original payment account from the CNfans wallet page.
Visit the User Center → "Wallet" or "Account Balance", and Click to "refund" to the original payment account.
Se avete domande o reclami, non esitate a contattare il nostro servizio clienti online 7×(9:00-18:00)(UTC+8) in qualsiasi momento. Inoltre, non esitate a contattare il nostro Customer Manager inviando una mail ( [email protected] La nostra visione è quella di fornire il miglior servizio ai nostri clienti e soddisfarli, in modo da non permettere che si verifichino casi insoddisfatti. Se è così, ascolteremo sicuramente i nostri clienti e risolveremo i problemi rilevanti di sicuro.
Certo che puoi, dicci semplicemente cosa vuoi. Il nostro team di 'Experts Service' vi aiuterà a trovare venditori di buona reputazione, articoli simili di migliore qualità con prezzo più basso, ecc.
Non preoccuparti, finché i tuoi articoli sono legali, faremo del nostro meglio per fornirti il miglior consiglio possibile. Alcuni articoli speciali potrebbero avere limitazioni diverse a causa della politica dei paesi. Si prega di contattare il nostro servizio clienti per ulteriori informazioni.
Come accennato in precedenza, OrientDig non solo fornisce servizi di agente commerciale ai nostri clienti, ma fornisce anche un servizio post-vendita forte ed efficiente, inclusi problemi di qualità e problemi di consegna. Non siamo come altre piattaforme che trasferiscono le responsabilità a venditori o aziende logistiche, perché OrientDig è un amico affidabile dei nostri clienti. Il nostro esclusivo team di assistenza clienti 7× (9:00-18:00)(UTC+8), professionale e bilingue, seguirà tutte le vostre richieste fino a quando le vostre domande non saranno state risolte perché il cliente prima è il nostro obiettivo.
Shopping Agent Service is our cord service. We purchase items from China to our customers based on customers' wants and instructions. In addition, we provide services for the whole process from recommendation in purchasing, quality inspection, storage, delivery and after sales services to ensure our customers receive satisfied items. The better shopping experience will be gained by using our Shopping Agent service.
Through OrientDig' website, you can get what you want by making payments with local currency. The processes is shown as below:
1. Login to our website to search the items you would like us to purchase for you by providing items details. In this step, we will provide some related information, such as delivery or purchase tip/ recommendations, or even to assist you to find the better options.
2. Once the items have arrived to our warehouse, we will inspect the items quality for you and store them in our warehouse. You have up to 3 months free storage to store your items.
3. You could pick a suitable time for delivery and remind us to deliver your items to you. If you do not need those items immediately, we recommend you to stock more items and deliver them into one shipment in order to save delivery fee.
4. No matter whether the items are on its way or arrived to your place, our customer service will take responsibilities to assist you regarding to any after-sales issues.
0 service fee is our service philosophy. Customers just need to pay the items costs and delivery fee, no other additional service fee is added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges
Through OrientDig' website, you can get what you want by making payments with local currency. The processes is shown as below:
1. Login to our website to search the items you would like us to purchase for you by providing items details. In this step, we will provide some related information, such as delivery or purchase tip/ recommendations, or even to assist you to find the better options.
2. Once the items have arrived to our warehouse, we will inspect the items quality for you and store them in our warehouse. You have up to 3 months free storage to store your items.
3. You could pick a suitable time for delivery and remind us to deliver your items to you. If you do not need those items immediately, we recommend you to stock more items and deliver them into one shipment in order to save delivery fee.
4. No matter whether the items are on its way or arrived to your place, our customer service will take responsibilities to assist you regarding to any after-sales issues.
0 service fee is our service philosophy. Customers just need to pay the items costs and delivery fee, no other additional service fee is added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges
